livinginmakkah.com

Author: Malik Sherjeel Awan

  • Haramain Train from Makkah: A Practical Guide for Residents

    Haramain Train from Makkah: A Practical Guide for Residents

    The Haramain train from Makkah is one of the easiest ways for residents to reach Jeddah, the airport or Madinah without driving the highway. This guide covers what you need before your first trip.

    Visiting pilgrims can read our calm guide to travelling between Makkah and Madinah.

    Where the Makkah station is

    According to the official Haramain High Speed Railway (HHR) page, Makkah station is in the Ar Rusayfah district, about 3.5 km from Masjid al-Haram. The station is open daily from 06:30 to 00:30 and lists 4,750 parking spaces. That makes driving to the station and parking a realistic option for families. For local trips to the station, see using Makkah buses as a resident.

    Once you arrive, our Madinah station-to-neighbourhood transport guide covers the rest of the trip.

    Makkah station (HHR)

    3.5 km

    from Masjid Al-Haram

    4,750

    parking spaces

    06:30–00:30

    daily operating hours

    Where the line goes

    The official HHR timetable lists five stations: Makkah, Jeddah Sulaymaniyah, Jeddah Airport, King Abdullah Economic City (KAEC) and Madinah. The two Jeddah stops are different stations. If you’re catching a flight, choose the airport station, not Sulaymaniyah.

    On the train

    HHR says each train has 417 seats, 113 in Business and 304 in Economy, with a dining area in coach five (HHR).

    For accessibility, the HHR portal says passengers with a disability are entitled to a special discount, and each train has two wheelchair spaces, located in the Business coach. Everyone on one booking must travel in the same class, so a family travelling with a wheelchair user in Business either books Business for all, or makes two bookings. Tick the special needs box when booking to request assistance.

    Luggage

    HHR limits the luggage each passenger may take on board. Check the current allowance on the official portal before a trip with suitcases, especially for airport runs.

    Fares, times and booking

    Departures change, so check the official HHR timetable for your date instead of relying on old screenshots. Pick your origin and destination there and book through the official channels. We do not quote fares here, because they change by date and demand. Use the official HHR timetable or app, and avoid unofficial booking sites that copy the HHR name.

    Going on to Madinah? Choose Makkah to Madinah in the official HHR timetable to see that day’s departures before you book.

    Tips for residents

    • Allow extra time to reach Ar Rusayfah at busy prayer times and on Fridays. Our Friday in Makkah guide helps with timing.
    • When hosting guests, confirm which Jeddah station their flight or meeting needs.
    • Keep your ID and booking ready on your phone before you arrive.

    A smooth trip from Makkah

    1

    Book on official channels: the HHR app or website, for your exact date.

    2

    Pick the right Jeddah stop: Airport for flights, Sulaymaniyah for the city.

    3

    Time the drive to Ar Rusayfah: allow extra time around prayers and on Fridays.

    4

    Park or get dropped off: the station lists 4,750 spaces.

    5

    Arrive early: keep your booking and ID ready on your phone.

    FAQ

    How far is the Haramain station from Masjid al-Haram?

    The official HHR page puts Makkah station in Ar Rusayfah, about 3.5 km from Masjid al-Haram.

    What are the Makkah station’s opening hours?

    HHR lists daily operating hours of 06:30 to 00:30.

    Is Jeddah Airport a separate stop from Jeddah city?

    Yes. The line has both a Jeddah Sulaymaniyah station and a Jeddah Airport station.

    How far is it from Makkah to Madinah by train?

    Adding HHR’s section distances (Makkah to Jeddah 77 km, Jeddah to Jeddah Airport 17 km, Jeddah Airport to KAEC 94 km, KAEC to Madinah 261 km) gives 449 km, close to the 450 km route HHR describes (HHR, About us).

    Can I take a wheelchair on the Haramain train?

    Yes. Each train has two wheelchair spaces in the Business coach, and assistance can be requested when booking (HHR portal).

    Sources

    Last checked: 22 October 2026 (merged with our former Haramain guide). Earlier check: 14 October 2026. Station location, opening hours and parking figures re-checked on the official HHR Makkah station page.

  • How Makkah Residents Book an Umrah Permit on Nusuk

    How Makkah Residents Book an Umrah Permit on Nusuk

    If you live in Makkah, booking an Umrah permit on Nusuk is a quick process on the official platform. These are the steps on the government service page, with practical tips for families.

    For the rites themselves, see our step-by-step guide to performing Umrah.

    The official steps

    The Ministry of Hajj and Umrah’s service page lists five steps (haj.gov.sa: Umrah permit application):

    1. Open the service and choose “Execute Service”.
    2. Log in to, or create, a Nusuk account using Nafath (the National Single Sign-On).
    3. Choose “Umrah Permit Booking”.
    4. Pick a date and an available time slot.
    5. Issue the permit.

    Who it is for, and the cost

    The same page lists visitors, GCC citizens, citizens and residents as the target group. It says the service is free, is issued immediately, and is available through the Nusuk app and website. The platform itself is nusuk.sa, which describes itself as the official platform supervised by the Ministry of Hajj and Umrah.

    Practical tips for families

    • Make sure each adult can log in with Nafath before the day you want to go.
    • Choose a slot that fits your route to the Haram. Our Makkah bus guide can help you plan the trip.
    • Fridays are busier, so read our Friday in Makkah guide if you are planning around Jumu’ah.
    • Rules can change in peak seasons. Check Nusuk for your dates rather than relying on what applied last time.

    Seasons and busy periods

    Crowd levels and local logistics shift around Ramadan and other busy periods. For getting to the Haram for night prayers in Ramadan, see our Taraweeh logistics guide for residents. Always confirm your permit dates and slots on Nusuk rather than assuming last season’s pattern still applies.

    FAQ

    Does the Umrah permit cost anything?

    The ministry’s service page lists the cost as free.

    How long does it take to issue?

    The service page lists the duration as immediate.

    What login do I need?

    A Nusuk account, opened or accessed through Nafath.

    Last checked: 15 October 2026.

  • Family-Friendly Weekend Activities in Makkah City: Parks, Exhibitions and Calm Outings

    Family-Friendly Weekend Activities in Makkah City: Parks, Exhibitions and Calm Outings

    Living in Makkah means the Haram is always close, but families also need simple weekend plans for children. The good news is that the city has many public parks and squares, and a few meaningful exhibitions that suit all ages.

    This guide covers family activities in Makkah that residents can plan without spending much. It sticks to public spaces and official cultural sites, and it shows how to handle the heat.

    Quick answer

    Short answer: For family weekends in Makkah, start with the city’s municipal parks and squares in the late afternoon or evening. Then add one cultural outing, such as the Two Holy Mosques Architecture Exhibition in Umm Al-Joud (booked through the official Haramain visits portal) or the Hira Cultural District at Jabal Al-Nour.

    Key takeaways

    • 294 public parks: the Makkah municipality (Amanah) reported 294 parks and gardens across the city in March 2026 (Makkah Newspaper).
    • 83 municipal squares and 184 sports fields: part of the same Amanah figures, with children’s play areas and walking paths.
    • Booking first: the Two Holy Mosques Architecture Exhibition takes visits through visits.alharamain.gov.sa (SPA via Arab News).
    • Hira Cultural District: home to the Revelation Exhibition and the Holy Quran Museum (Hira District).

    Neighborhood parks and municipal squares

    For most families, the easiest weekend outing is the nearest public park. The Amanah says its parks include shaded seating, children’s play areas, sports fields, walking tracks and lighting. Many neighborhoods also have a smaller municipal square (saha baladiya) within a short drive.

    Parks are busiest on weekend evenings and during Eid holidays, when the Amanah carries out extra cleaning and maintenance. Arrive a little early if you want a shaded spot or a quiet corner for younger children.

    Bring your own water, a mat and light snacks, and take all rubbish home or to the bins. The Amanah asks visitors to look after public facilities so every family can enjoy them.

    Makkah’s public spaces (Amanah, March 2026)

    294

    public parks and gardens

    83

    municipal squares

    184

    sports fields

    11

    dedicated pedestrian walkways

    Tip

    Plan outdoor play for the late afternoon or after Maghrib. The Ministry of Health advises drinking fluids before you feel thirsty and never leaving children in a parked car (MOH summer heat guidance).

    Museums and exhibitions with meaning

    Makkah’s cultural sites are a calm, indoor way to teach children about the history of the Two Holy Mosques and the first revelation. They also give a cool break on hot days.

    Exhibition of the Two Holy Mosques Architecture

    This exhibition sits in a renovated 1,200 square-metre building in the Umm Al-Joud neighborhood. It is run by the General Presidency for the Affairs of the Grand Mosque and the Prophet’s Mosque, and it displays rare artifacts and architectural models of both mosques (SPA via Arab News).

    Visits are scheduled through the official booking portal at visits.alharamain.gov.sa. Opening hours have changed for special occasions such as Founding Day and Ramadan, so check the portal or the Discover Makkah listing before you go.

    Hira Cultural District at Jabal Al-Nour

    The Hira Cultural District brings together the Revelation Exhibition, the Holy Quran Museum and a designed path towards the Cave of Hira (Hira District). Older children often enjoy the interactive displays and rare manuscripts.

    The Revelation Exhibition lists long daily hours, with a later start on Fridays (opening hours). The path up the mountain is a real climb, so it suits fit teenagers and adults more than toddlers.

    Good to know

    These are places of reflection. Dress modestly, keep voices low, and explain to children beforehand why the sites matter. Photography rules can differ inside each venue, so follow the signs and staff.

    Choosing family activities in Makkah by age

    Different ages need different plans. A toddler may be happiest with a swing and a shaded bench, while a ten-year-old may love a museum with screens and models.

    OutingBest timeBest forPlan ahead
    Neighborhood parkLate afternoon, eveningToddlers, all agesWater, mat, shade
    Municipal squareEveningQuick play after schoolShort visit, little prep
    Two Holy Mosques Architecture ExhibitionDaytime (check hours)School-age children, teensBook online first
    Hira Cultural DistrictCooler hoursOlder children, teensCheck hours; climb is strenuous
    Which outing suits which family?

    Plan a calm family weekend in four steps

    1

    Pick one main outing: a park, an exhibition or the Hira District, not all three on one day.

    2

    Check hours and booking: use the Haramain visits portal or the venue’s official page.

    3

    Plan transport: check routes on the official Makkah Bus service or plan parking.

    4

    Time it around heat and prayer: go after Asr or Maghrib, and allow for prayer times on the way.

    Family day bag

    • Water bottles for everyone
    • Hats and light, loose clothing
    • Small first-aid kit and any regular medicines
    • Snacks and a rubbish bag
    • Phone charged, with booking confirmations saved

    Getting there and keeping it simple

    Many families drive, but the city bus network also reaches a large part of Makkah. Our guide to Makkah buses for residents explains how to plan everyday trips and pay with the app.

    Avoid the busiest roads near the Haram at peak prayer times when you can. If Friday is your family day, our Friday in Makkah planning guide shows how to fit outings around Jumu’ah.

    Warning

    Signs of heat illness include fatigue, headache, dizziness and nausea. For what to do, follow the Ministry of Health’s summer heat guidance and get medical help for severe symptoms. For advice, call the Ministry of Health on 937, available 24/7.

    A simple weekend rhythm

    The easiest family weekends in Makkah follow a simple pattern: rest during the hottest hours, enjoy a park in the evening, and add one cultural visit when children are ready. Keep plans short for younger children and leave room for prayer.

    Summer and indoor options: In the hottest months, keep the middle of the day for indoor time, such as a museum visit or reading and crafts at home, and save outdoor play for after Maghrib, when it is cooler.

    Opening hours and booking rules change, especially in Ramadan and the Hajj season. Always confirm with the official venue page on the day you plan to go.

    Last checked: 14 October 2026.

    Related

    Sources

  • Shopping and Groceries in Makkah: A Practical Guide for Residents

    Shopping and Groceries in Makkah: A Practical Guide for Residents

    Weekly shopping in Makkah follows the city’s own calendar: prayer times, Fridays, Ramadan nights and the Hajj season all change when stores are busy and how easy they are to reach. A little timing know-how saves a lot of waiting.

    This guide covers the main types of shops residents use, when to go, how delivery fits in, and where to turn if something goes wrong. It names no stores and quotes no prices.

    Quick answer

    Shop early in the day or after Isha, avoid the hours just before Jumu’ah and Iftar, and stock up before Ramadan and the Hajj season. Use delivery apps when roads near the centre are busy. Prices on display must include VAT, and you can report problems to the Ministry of Commerce on 1900.

    Key takeaways

    • Prayer times: shops have been allowed to stay open during prayers since a 2021 business circular, though many still pause (Reuters).
    • VAT: advertised prices for goods must include VAT (ZATCA).
    • Commerce complaints: use the Balagh Tijari app or call 1900 (Ministry of Commerce).
    • Food safety: the SFDA’s unified call centre is 19999 (SFDA).

    The main ways residents shop

    Most households in Makkah mix three or four kinds of shopping, depending on what they need and how far they are from the centre.

    • Hypermarkets and large supermarkets: good for a big weekly shop, with parking, fresh counters and household goods under one roof. They are usually on main roads and inside malls.
    • Neighborhood grocery shops (baqala): small corner stores for bread, milk, water and everyday top-ups. Many families rely on one within walking distance.
    • Fresh produce, meat and fish markets: traditional markets and specialist shops for fruit, vegetables, dates and fresh meat, often favoured for quality and choice.
    • Malls: for clothing, household items and children’s shopping, with food courts and indoor space in the hotter months.

    Near Al-Masjid Al-Haram, shops cater heavily to visitors. Residents living further out often find their weekly shop easier in their own district.

    To compare prices between shops, look at the shelf price and your receipt rather than adding tax in your head: under ZATCA rules the advertised price must already include VAT.

    Timing your trips around prayer

    Prayer times shape the rhythm of the day. A 2021 circular from the Federation of Saudi Chambers allowed shops to stay open during prayers, but practice still varies, and some stores pause or slow down while staff pray.

    The practical rule is simple: don’t plan a rushed trip for the minutes just before or during a prayer. Leave a buffer, especially before Maghrib, when many people shop on their way home.

    Fridays need their own plan. Traffic and parking near masjids get busy before Jumu’ah, so many residents shop on Thursday evening or Friday afternoon instead. Our Friday in Makkah guide has more on planning the day.

    Tip

    Check a store’s current hours on its official app or listing before a late trip. Some businesses operate through the night with a municipal permit, but not all do.

    Ramadan, Eid and the Hajj season

    Ramadan changes everything. Daytime shopping is quieter, the hour before Iftar is busy, and stores and malls are often lively late into the night. The SFDA has said it steps up inspections of food facilities during the month.

    Before Eid, expect crowded malls and longer queues, especially for clothes and sweets. Shopping a week or more early makes it calmer.

    During the Hajj season and other peak periods, roads near the central area and the holy sites can be closed or diverted. Residents often stock up on staples beforehand and lean on neighbourhood shops and delivery until things ease.

    PeriodUsually busierUsually calmer
    Ordinary weekdaysEarly evening, after workMornings and after Isha
    FridaysBefore Jumu’ahFriday afternoon or Thursday evening
    RamadanThe hour before Iftar, late nightsLate morning and early afternoon
    Before EidThe last few daysA week or more ahead
    Hajj seasonAreas near the centre and holy sitesYour own district, or delivery
    When to shop: busy vs calmer times

    Using delivery apps sensibly

    Grocery and food delivery apps are a real help when it is hot, when roads are busy, or when you have young children at home.

    Check the app’s own help pages for fees and refunds before your first order. The steps below cover the rest.

    A smoother delivery order

    1

    Download from the official store: use well-known apps from the App Store or Google Play only.

    2

    Save your location carefully: add your building, entrance and a landmark the driver can find.

    3

    Set substitution preferences: choose whether to accept, reject or be called about swaps.

    4

    Time it well: avoid ordering right before Iftar or Jumu’ah, when demand peaks.

    5

    Check on arrival: look at seals, dates and temperatures before the driver leaves.

    Watch for fake delivery messages. Never pay for a “missed parcel” or “delivery fee” through a link sent by text. Open the app you ordered from and check the order there instead.

    Prices, receipts and your rights

    Under ZATCA’s retail guidance, the price advertised for goods and services in the local market must include VAT. Keep your receipt for anything you might return, and check the store’s return policy before you buy larger items.

    If a shop overcharges, misleads you or refuses a valid return, the Ministry of Commerce says complaints should only go through its Balagh Tijari app or by calling 1900, and not through unofficial websites.

    For food safety concerns, such as spoiled or wrongly labelled food, you can contact the SFDA on 19999. For hygiene problems at a local shop or restaurant, the municipal services line 940 takes reports, which are passed to the responsible municipality.

    Warning

    Be wary of social media sellers offering food, Zamzam or medicines with no shop, licence or receipt. Buy from licensed stores so you have a way to complain if something is wrong.

    Smart shopping habits

    • Main shop planned for a calm time, not right before a prayer
    • Staples stocked before Ramadan and the Hajj season
    • Delivery address saved with a clear landmark
    • Receipts kept for larger purchases
    • 1900, 19999 and 940 saved in your phone

    Last checked: 14 October 2026.

    This guide is general information for residents and does not endorse any store or app. Rules and services can change; check official sources for the latest details.

    Related

    Sources

  • Makkah Neighborhoods: A Residents’ Guide to Choosing Where to Live

    Makkah Neighborhoods: A Residents’ Guide to Choosing Where to Live

    Where you live in Makkah shapes your daily routine more than almost anything else: your commute, your weekend errands, and how the busy seasons feel at your front door. This guide explains how the city’s districts are organised and what to weigh as a resident or a family.

    It is not a property listing. It names no buildings and quotes no rents; it gives you a way to think about any area you are considering.

    Quick answer

    Choose a Makkah neighborhood by daily life, not just distance from the Haram. Central districts put you close to the mosque but feel the full weight of Ramadan and Hajj crowds. Outer districts are usually calmer for families, but you will rely more on roads, buses and planning. Visit at different times of day and in a busy season before you commit.

    Key takeaways

    • Sub-municipalities: the city is served by branch municipalities under the Holy Makkah Municipality, such as Al-Aziziyah and Al-Shoqiyah (Okaz).
    • Al-Aziziyah: a well-known district southeast of the Haram, on the side facing Mina (Arab News).
    • Al-Shoqiyah: its municipality covers seven residential districts south of the Third Ring Road.
    • Leases: residential lease contracts are registered on the official Ejar platform (REGA).

    How Makkah’s districts are organised

    Local services in Makkah are run by the Holy Makkah Municipality (Amanat Al-Asimah Al-Muqaddasah) through branch municipalities. A 2022 restructuring reported by Okaz listed 13 of them, including the Central Area, Al-Aziziyah, Al-Shoqiyah, Al-Maabda, Al-Misfalah, Al-Sharaie, Al-Umrah, Al-Utaybiyah, Al-Hudaybiyah and South Makkah.

    Each branch municipality covers several named neighborhoods (hayy). Knowing which one your area falls under is handy when you deal with local services, such as reporting a street issue.

    Older Makkah names also describe the city’s shape. Areas below the Haram to the south were traditionally called Al-Misfalah, and those rising to the northeast Al-Ma’la. You will still hear both names in everyday use.

    Living near the Haram: the central area

    The central area is closest to Al-Masjid Al-Haram and has long been where many pilgrims stay. For residents, the attraction is obvious: being able to walk to prayers.

    The trade-offs are just as real. Crowds, traffic diversions and road closures are part of life here, especially in Ramadan, on Fridays and during Hajj. Everyday tasks like school runs, deliveries and visitors arriving by car need more planning.

    Historic districts close to the centre, such as Al-Misfalah just south of the Haram, keep a strong local identity. Many families value that sense of belonging, even if streets are busier than in newer suburbs.

    Al-Aziziyah, Al-Awali and the Mina side

    Al-Aziziyah lies southeast of the Haram and looks towards Mina, Muzdalifah and Arafat. It is linked to the central area and the ring roads by main routes, Al-Aziziyah Street is one of the city’s best-known roads, and the district has shops, pharmacies and other everyday services.

    Because it is so close to the holy sites, Hajj missions have long used the area for accommodation. Residents should expect a very different rhythm during the Hajj season, with heavier traffic and arrangements that change year to year.

    Al-Awali falls under the Al-Aziziyah branch municipality, according to the Saudi Press Agency. Wherever you look, check how far everyday shops, clinics and masjids are from any home you consider.

    Southern and western districts: Al-Shoqiyah and beyond

    The Al-Shoqiyah branch municipality stretches south from the Third Ring Road. It covers seven residential districts: Al-Zuhur, Al-Kakiyah, Al-Khalidiyah, Al-Shoqiyah, King Fahd, Batha Quraysh and Wali Al-Ahd.

    These are mainly residential neighborhoods, so for many residents the busy seasons are felt mostly on the roads into the centre. Many families weigh that calmer day-to-day life against a longer trip to the Haram.

    On every side of the city, outer districts generally offer more space and quieter streets. The trade-off is more time on the road, so test your actual commute at peak times.

    Closer to the HaramOuter districts
    Walking to prayersOften possibleUsually needs transport
    Busy seasonsCrowds and closures at your doorFelt mostly on the roads
    Day-to-day paceBusy, visitor-focusedGenerally calmer, more residential
    Families with carsMore planning for parking and accessUsually simpler
    Best forThose who prioritise prayer at the HaramFamilies wanting routine and space
    Central vs outer districts at a glance

    What families should check

    For families, the right neighborhood is the one where daily life works. That usually comes down to four things: school runs, healthcare, transport and the local masjid.

    Look up the nearest primary care option and save it before you move; our guide to finding a licensed clinic in Makkah explains how. The Sehhaty app also offers remote Instant Consultations with MOH-approved doctors.

    If you don’t drive, check whether a Makkah Buses route runs near the home. Our Makkah buses guide for residents shows how to plan trips with the official app.

    Tip

    Visit a shortlisted area on a weekday morning, a Friday and, if you can, an evening in Ramadan. You will learn more in those three visits than from any map.

    How to shortlist a neighborhood

    1

    Map your fixed points: work, school, the Haram and family you visit often.

    2

    Test the commute: make the trip at the time you would really travel.

    3

    Check services nearby: primary care, pharmacy, grocery store and masjid within easy reach.

    4

    Check transport: look for a nearby bus route in the official Makkah Bus app.

    5

    Think about the seasons: ask neighbours how Ramadan and Hajj affect the street.

    6

    Sign properly: make sure the lease is registered on Ejar and set up your National Address.

    Warning

    Only sign a lease through the official process. The Real Estate General Authority says residential leases are documented on Ejar, with both landlord and tenant approving electronically. Avoid paying large sums before a contract is registered.

    After you move in

    Register your National Address with Saudi Post, as many government and banking services rely on it. Our newcomers’ guide to bank accounts and utilities covers the order to tackle these.

    This guide is general information for residents and does not recommend any property or agent. District boundaries and municipal arrangements can change; check the Holy Makkah Municipality for current details.

    Related

    Sources

  • Emergency Numbers and Hospitals in Makkah: What to Call and What to Have Ready

    Emergency Numbers and Hospitals in Makkah: What to Call and What to Have Ready

    In an emergency, the last thing you want is to search for a phone number. This guide sets out the official emergency numbers that work in Makkah, the main government hospitals with emergency departments, and the details to have ready before you ever need them.

    Save the numbers in your phone today, and share this page with everyone in your household.

    Quick answer

    In Makkah, call 911 for any emergency: it is the unified emergency number for the Makkah region. You can also call 997 for an ambulance, 998 for Civil Defense (fire and rescue) and 999 for police. For non-urgent medical advice, call the Ministry of Health on 937, which runs 24/7.

    Key takeaways

    • 911: the unified emergency number, handled for the Makkah region by a single operations centre (National Platform).
    • 997 / 998 / 999: ambulance, Civil Defense and police, listed on the National Platform.
    • 937: Ministry of Health line with 24/7 doctor consultations and poisoning advice (MOH).
    • Asifny: the Saudi Red Crescent app for requesting an ambulance and sharing your location (SRCA).

    The numbers to save first

    Makkah is one of the regions served by the Unified Security Operations Center (911). Makkah’s 911 centre is the region’s unified emergency operations number: it routes calls to the right service around the clock. The National Platform lists 911 as the Unified Emergency Number; Civil Defense also publishes “Call us 911 or 998”.

    So 911 is the one number every family member should know by heart. The operator routes your call to the right service.

    The service-specific numbers below are also listed on the National Platform and by Saudi mobile operators.

    SituationCallWho answers
    Any emergency, or not sure which service911Unified emergency operations centre
    Someone is seriously ill or injured997 (or 911)Saudi Red Crescent ambulance
    Fire, gas leak, trapped person, flooding998 (or 911)Civil Defense
    Crime or threat to safety999 (or 911)Police
    Medical advice, not an emergency937Ministry of Health call centre
    Which number to call in Makkah

    At a glance

    16

    governorates served by the Makkah region’s 911 centre, plus Makkah city

    911

    unified emergency number for the Makkah region (police, ambulance, civil defence)

    500

    beds at King Abdullah Medical City

    When it is not an emergency: 937 and Sehhaty

    Many health worries are not emergencies, such as a question about a medicine or a mild fever. For these, the Ministry of Health’s 937 line offers medical consultations with doctors 24/7, advice on poisoning cases, and a channel for complaints and feedback.

    The Sehhaty app also has an Instant Consultations service, where you describe the condition and consult an MOH-approved doctor remotely. The National Platform lists it as available through the app and website.

    If you need help choosing a regular clinic for follow-up, read our guide on how to find a trusted, licensed clinic in Makkah.

    Warning

    Do not wait for a call-back or an app reply if someone has chest pain, trouble breathing, signs of a stroke, heavy bleeding or has collapsed. Call 911 or 997 straight away.

    Major government hospitals in Makkah

    Public hospitals in the city are run by the Makkah Health Cluster, under the Ministry of Health. In its 2024 Ramadan readiness announcement, the MOH named these Makkah hospitals as having fully equipped emergency departments:

    • King Abdullah Medical City: one of the largest medical complexes in the Western Region, and the cluster’s reference hospital for heart and stroke cases.
    • Al Noor Specialist Hospital: a government hospital near Muzdalifah, about 3.5 km from Al-Masjid Al-Haram, according to the cluster.
    • King Faisal Hospital and King Abdulaziz Hospital.
    • Hira (Heraa) General Hospital.
    • Maternity and Children’s Hospital.
    • Ajyad Emergency Hospital: close to the Grand Mosque, and described by the MOH as operating around the clock for its visitors.

    The cluster says it transfers patients between its hospitals according to their medical condition, so the nearest emergency department is usually the right first stop.

    Good to know

    Opening hours, departments and access routes can change, especially in Ramadan and Hajj. Check the Makkah Health Cluster website for the current list of hospitals and contact details.

    What to have ready before you need it

    Responders need to know where you are and what is happening, and hospitals need to know who the patient is.

    Location is often the hardest part, especially for new residents. Learn your building’s National Address, or note a well-known nearby landmark you can describe clearly. The Red Crescent’s Asifny app can share your location with the ambulance team and lets you store medical history in advance.

    Household emergency kit

    • 911, 997, 998, 999 and 937 saved in every family member’s phone
    • Your home address or a clear landmark written by the phone or on the fridge
    • Iqama or ID copies for each family member
    • Health insurance card and policy number
    • A list of allergies, regular medicines and chronic conditions
    • Asifny installed and set up with medical details
    • A charged phone and a small first-aid kit at home

    How to make the call

    Stay as calm as you can and let the operator lead. Short, clear answers help.

    Calling for help, step by step

    1

    Check it is safe: move away from fire, traffic or other danger before you call.

    2

    Dial 911 (or 997 for an ambulance): say clearly what kind of emergency it is.

    3

    Give your location: district, street, building and a landmark, or share it through Asifny.

    4

    Describe the patient or incident: age, symptoms, and whether they are breathing and responsive.

    5

    Follow instructions and stay on the line: do not hang up until the operator tells you to.

    6

    Prepare for arrival: send someone to meet the team, and have ID and insurance ready.

    Tip

    Teach older children how to call 911 and how to describe your address. Practise it once, calmly, so it feels familiar.

    Emergencies near the Haram

    Al-Masjid Al-Haram has its own health services for worshippers. The MOH described emergency centres inside the mosque and a hospital in its northern courtyards as part of its Ramadan plans, alongside Ajyad Emergency Hospital nearby.

    If someone in your group feels unwell in the crowds, tell the nearest staff member or security officer straight away. They can call for help and guide you to the closest medical point. Keep water with you and rest in shaded areas, especially in the hotter months.

    This guide is general information, not medical advice. Last checked: 12 October 2026. Always follow the instructions of emergency operators and medical staff.

    Related

    Sources

  • Using Makkah Buses as a Resident: How to Plan Everyday Trips

    Using Makkah Buses as a Resident: How to Plan Everyday Trips

    Most visitors know Makkah Buses as the way to reach the Haram. Residents can get much more out of the network: getting to work, getting to appointments, and avoiding the stress of parking in busy areas. This guide explains how to plan everyday trips sensibly. It doesn’t repeat fares or detailed timetables, which can change, so check those on official channels.

    Once you reach the Haram, our guide to finding your way in Masjid al-Haram may help.

    What Makkah Buses is

    Makkah Buses is the city’s public bus network, set up under the Royal Commission for Makkah City and Holy Sites and operated by Modern Bus Company (MBCO). The operator describes a network of routes and stops across the city, with service 24 hours a day, seven days a week. Check the official channels for the current hours and any seasonal adjustments on your own route, particularly in Ramadan and the Hajj season.

    For trips out of the city to Jeddah or Madinah, see our Haramain train guide for residents.

    Step 1: Use the official Makkah Bus app

    The official passenger app is Makkah Bus, published by the Royal Commission for Makkah City and Holy Sites (available on the Apple App Store and Google Play). According to the app’s official listing, you can:

    • Plan journeys on an interactive map with estimated arrival times
    • See walking distance to stops and any transfers
    • Top up a smart card or e-wallet with a debit or credit card
    • Validate your ride on the bus validator with a QR code on your phone

    Payment and ticket options can also include ticket machines at stops and other official sales points. Always use the official app or operator channels — not third-party “ticket sellers”. Check current fares and pass options in the app before you travel; they can change.

    Step 2: Find your nearest stop

    Before you rely on the bus for a commute:

    • Check the official Royal Commission / Makkah Bus map for the current routes.
    • Find the stop nearest your home and the one nearest your destination.
    • Walk to your home stop once at the time you’d normally travel. Is there shade? Is it safe to cross the road? How long does the walk really take?

    Don’t assume every neighborhood has a stop close by. Some districts are well served and others are better reached by taxi or car for at least part of the trip.

    Step 3: Time your trips around prayers and peaks

    Demand changes during the day and through the year:

    • Before and after prayers near the Haram, buses and stops serving the central area get much busier.
    • Fridays are especially busy toward the center (see our Friday guide).
    • Ramadan and the Hajj season can bring changes to routes, stops or access arrangements. Follow official announcements rather than last year’s experience.

    If your trip doesn’t involve the central area, you may find off-peak travel quite comfortable.

    Step 4: Combine buses with other options

    Many residents mix and match:

    • Bus + short taxi or ride-hailing hop for the “last kilometer” to a home that is not on a route.
    • Bus to the central area, then walk instead of driving into congested streets.
    • Haramain High Speed Railway for intercity trips to Jeddah (including the airport) and Madinah. The railway’s official portal has the current station and booking details. Leave time to get to and from the station.

    Comfort and safety tips

    • Heat: Carry water, and in summer try not to wait long at stops without shade around midday.
    • Children: Hold hands at busy stops and while getting on and off. Keep strollers folded if the bus is full.
    • Belongings: Keep phones and wallets in front pockets or a closed bag in crowds.
    • Etiquette: Offer seats to older passengers and people with disabilities, and follow the staff’s instructions on boarding and seating areas.

    When the bus is not the best choice

    Buses are excellent for many trips. Sometimes another option is better:

    • Large grocery shops or household deliveries (use delivery services instead).
    • Late-night medical visits, when a direct taxi is quicker.
    • Trips with several elderly family members, where a door-to-door ride is kinder.

    Quick planning checklist

    1. Install the official Makkah Bus app and check payment (smart card, e-wallet or QR).
    2. Find your home and destination stops, and test the walk.
    3. Avoid peak times near the Haram where possible.
    4. Have a backup ride option in your phone.
    5. Check seasonal announcements before Ramadan and Hajj.

    Last checked: 14 October 2026. Service hours re-checked on the Modern Bus Company (MBCO) site, and app features on the official Makkah Bus app listings.

    Route, payment and timetable details are set by the operator and may change. Always check official Makkah Bus and Royal Commission channels before you travel.

    Sources

  • Household Help and Home Tutors in Makkah: How to Hire Safely and Legally

    Household Help and Home Tutors in Makkah: How to Hire Safely and Legally

    Busy households in Makkah often need extra help: a regular cleaner, a cook, help caring for an older relative, or a tutor for exam season. Doing it the right way protects your family, the person working for you, and your legal standing. This guide covers the official route for domestic workers, how to pick a household service provider, and a simple checklist for home tutors.

    It is a guide, not a classifieds board. You won’t find job ads or “available now” lists here. Hire only through legal and official channels.

    Domestic workers: start with Musaned

    Musaned is the official platform for domestic-labor services, under the Ministry of Human Resources and Social Development (HRSD). According to HRSD and Musaned, the platform is designed so employers can:

    • Apply for a domestic worker visa electronically, subject to the official eligibility rules published on Musaned and HRSD.
    • Send recruitment requests to licensed recruitment offices and companies and compare their offers.
    • Complete an electronic contract and pay through official channels.
    • Track the request, and use other services such as domestic labor leasing through licensed providers and transfers.

    Only use Musaned and licensed providers. Do not arrange domestic workers through informal intermediaries, social-media “agents”, or anyone offering to skip visas, contracts or official paperwork. Those arrangements can leave both your family and the worker in a vulnerable legal position.

    Why the official route matters:

    • The offices are licensed and the steps are visible to you.
    • The contract records the rights and obligations of both employer and worker.
    • Both sides have official channels for raising issues.

    If you’re not sure about eligibility, fees or next steps, ask Musaned directly through its official website, app or published contact channels — never through a third party claiming to “speed things up”.

    Hourly or part-time household services

    Some families don’t need a live-in worker. They just want regular cleaning, deep cleaning before Ramadan, or help after a move. In that case:

    • Choose registered companies that offer service through Musaned’s leasing options or other official licensed channels.
    • Ask for a written booking with the scope, date, time and price agreed in advance.
    • Confirm who’s coming (name and company ID) before you open the door.
    • Pay through traceable channels (in-app or invoice) instead of handing over cash to someone you don’t know.

    Home tutors: a parent’s checklist

    Tutoring is a common need around exam periods, for Qur’an memorization support, or when children are adjusting to a new curriculum. Whoever you’re considering, run through these checks:

    1. Fit to curriculum: Does the tutor know your child’s curriculum and grade, whether that’s the Saudi national curriculum or an international one?
    2. References: Ask for references from families you can actually reach. Ask the school’s teachers for recommendations, too.
    3. Trial session: Start with one or two sessions where a parent is present or nearby.
    4. Clear arrangements: Agree the subjects, schedule, fee and cancellation terms in writing (a message thread is fine).
    5. Safe setting: Hold sessions in a shared area of the home, keep an adult present for younger children, and follow your family’s norms on privacy.
    6. Progress check: Agree how you’ll measure progress, such as school results, short tests or the teacher’s feedback.

    Tutoring centers that run from commercial premises should be able to show their business registration. A center that won’t share basic registration or contact details is a red flag. This section does not claim specific tutoring-licence rules; always confirm any licensing requirements with the relevant authorities.

    What a trustworthy household-services listing shows

    In our directory, and anywhere else, a good listing should give you:

    • The registered business name and official contact channels.
    • Services offered and the areas they cover across Makkah’s districts (see our neighborhoods guide).
    • Clear pricing or a written quote process.
    • A complaint or follow-up path.

    Red flags

    • Asking for full payment upfront through personal transfers.
    • Pressure to decide on the spot.
    • No physical address or registration details.
    • Offers that seem to sidestep Musaned, visas, contracts or other official procedures.

    Be a good employer

    Hiring legally is only the start. Clear expectations, fair treatment, agreed rest time and timely payment make for a working relationship everyone can rely on. The official contract and platform are there to support both sides.

    General information only, not legal advice. Eligibility, fees and procedures are set by the relevant authorities. Always confirm current requirements on Musaned and HRSD channels. Hire only through legal and official channels.

    Sources

  • Friday in Makkah: A Practical Planning Guide for Residents and Families

    Friday in Makkah: A Practical Planning Guide for Residents and Families

    For anyone living in Makkah, Friday has its own rhythm. It is the day of Jumu’ah, the day many families rest, and — near Al-Masjid Al-Haram — often one of the busiest days of the week. A little planning makes Friday calmer, whether you are heading to the Haram, praying in your neighborhood masjid, or simply trying to get the week’s errands done.

    Hosting first-time visitors? Share our guide to your first Friday prayer in Makkah or Madinah.

    This guide is written for residents and longer-stay visitors. It stays practical and avoids fixed times, because prayer times move through the year and local arrangements can change.

    Decide early: the Haram or your neighborhood masjid?

    Many residents pray Jumu’ah at their local masjid most weeks and plan a Haram Friday for when they can set aside extra time. Both are good choices — the right one depends on your day.

    Praying near the Haram works best when you can:

    • Leave well before the adhan, so you are not searching for space at the last minute.
    • Stay a while afterwards instead of joining the immediate rush out.
    • Carry only what you need (water, a light prayer mat if you use one, your phone and ID).

    Your neighborhood masjid often suits:

    • Parents with young children or older relatives.
    • Days with summer heat, when walking long distances outdoors is hard.
    • Anyone who needs to be back home or at work soon after the prayer.

    Getting there and back

    Traffic around the central area builds up before Jumu’ah and again straight after it. Some practical options:

    • Makkah Buses. The public bus network run under the Royal Commission for Makkah City and Holy Sites links many districts with the central area. Check the official route map and service notices before you set out, because routes and stops can be adjusted, especially in busy seasons. See our getting around overview for the basics.
    • Ride-hailing and taxis. Useful, but expect slower journeys and drop-off points that may be some distance from where you want to be. Agree a clear pickup spot with family members in advance.
    • Driving. If you drive, plan your parking before you leave and follow traffic officers’ directions. Road closures and diversions near the Haram are normal on busy days.

    Tip: Agree on a meeting point and a time with everyone in your group. Phone signal is generally good, but crowds make it hard to find each other quickly.

    Heat, hydration and health

    Makkah’s climate is hot for much of the year, and Fridays often mean more time outside.

    • Drink water before you leave and carry some with you.
    • Use shade, a light head covering, and comfortable footwear.
    • Plan to walk in the cooler parts of the day where you can.
    • If someone feels unwell and you’re not sure what to do, the Ministry of Health’s 937 line gives medical advice around the clock from inside the Kingdom. In an emergency, call the emergency services or go to the nearest emergency department.

    Family logistics

    • Children: Write a parent’s phone number on a card or wristband for younger children. Show them a simple “if we get separated” plan, such as going to the nearest staff member or security officer.
    • Older relatives: Pick a route with less walking, allow rest stops, and think about praying at a closer masjid.
    • Strollers and wheelchairs: Expect crowd pinch points near entrances. Going earlier and leaving later usually makes the trip easier.

    Getting errands done around Friday

    Plenty of businesses adjust their hours around prayer times, and Friday is no exception. To avoid wasted trips:

    • Do grocery and pharmacy runs on Thursday evening or Friday afternoon, not just before Jumu’ah.
    • Check opening hours on the shop’s official listing or by calling ahead, rather than assuming weekday hours apply.
    • Use delivery apps for groceries and household items if you would rather stay home.

    See our living tips for more on groceries and daily needs.

    A simple Friday checklist

    1. Choose: Haram or neighborhood masjid.
    2. Check the transport option you’ll use (bus route, ride-hailing pickup point or parking).
    3. Pack water, ID and phone; charge your phone.
    4. Agree a meeting point with your family.
    5. Move errands to Thursday evening or Friday afternoon.

    Respect and patience go a long way

    Friday crowds in Makkah are made up of residents and visitors from all over the world. Patience, following official instructions and staff directions, and keeping walkways clear help everyone. A calm Friday is often a planned Friday.

    More guides are on the Living in Makkah homepage.

    This guide is general information for residents. Always follow official instructions and on-the-ground guidance from authorities.

    Sources

  • How to Find a Trusted, Licensed Clinic in Makkah

    How to Find a Trusted, Licensed Clinic in Makkah

    Finding a clinic you trust is one of the first things families do after moving to Makkah, ideally before anyone actually needs one. This guide explains how to use the official tools to check facilities and practitioners, where to get advice when you aren’t sure how urgent something is, and what a good clinic listing should show you.

    It names no clinics. Instead, it gives you a method you can apply to any clinic you’re considering.

    Know the main pieces of the system

    • Makkah Health Cluster. Public healthcare in the region is organized through the Makkah Health Cluster, which runs government hospitals and primary healthcare centers.
    • Sehhaty. The Ministry of Health’s platform, where you can book appointments at eligible facilities, view some health records and use other services.
    • 937. The Ministry of Health’s call center, which gives medical consultations by doctors 24/7 from inside the Kingdom and also takes complaints and feedback.
    • Private clinics and hospitals. These serve many residents, often through employer health insurance.

    Using Sehhaty: The Ministry of Health lists services in the Sehhaty platform that include instant medical consultations, booking and reviewing appointments, remote appointments, reviewing medical reports and sick leaves, and vaccination follow-up. What you can use depends on your account and eligible facilities, so check inside the app.

    Health insurance: According to the Council of Health Insurance (CHI) frequently asked questions, the employer alone is responsible for paying insurance premiums for employees and their dependents, and must provide health insurance throughout employment, including the probation period. For non-Saudis, cover starts from the date of service transfer or entry into the Kingdom, provided that is done within ten working days of entry. Confirm the details on your own policy with your employer or insurer.

    See our healthcare tips for a short overview.

    Step 1: Decide what kind of care you need

    SituationWhere to start
    Life-threatening emergencyCall emergency services or go to the nearest emergency department
    Not sure how urgent it isCall 937 or use Instant Consultations in Sehhaty
    Routine check-up, vaccinations, chronic follow-upPrimary care center or a family-medicine clinic
    Specialist issueAsk your GP or insurer for a referral, then check the specialist (see Step 3)

    Step 2: Check the facility’s licence

    The Ministry of Health has an FAQ explaining how to look up a medical facility’s licence. You enter the facility’s licence number to see its details. Healthcare facilities are licensed through the MOH’s licensing services.

    Practical tip: Licensed clinics usually display their licence. If you can’t see it, it’s reasonable to ask for the number politely and look it up yourself.

    Step 3: Check the practitioner

    The Saudi Commission for Health Specialties (SCFHS) offers a free online service for checking that a healthcare practitioner’s registration is valid. It’s listed on the National Platform as well. You can search using details such as the practitioner’s ID or SCFHS registration number.

    This is especially worth doing for:

    • Dental and cosmetic procedures.
    • Home-visit nurses or physiotherapists.
    • Anyone offering treatment outside a normal clinic setting.

    Step 4: Check the practical fit

    A licensed clinic still has to suit your family:

    • Insurance: Is your insurer’s network accepted? Confirm with the insurer, not only the clinic.
    • Language: Can staff explain diagnoses and medicines in a language you understand?
    • Location and access: Think about the journey in peak traffic and during busy seasons, when roads near the central area can be slow.
    • Opening hours: Evening and weekend availability matters with young children.
    • Women’s and children’s care: Are female doctors available if your family prefers? Is there a pediatrician on site?

    What a trustworthy clinic listing should show

    When you compare clinics (including in our directory), look for:

    • The facility’s registered name and licence information.
    • A clear address or National Address, plus a map pin.
    • Specialties offered and working hours.
    • Accepted insurance networks (and you still confirm these with your insurer).
    • Official contact channels, not only a personal mobile number.

    Be careful with ads that promise guaranteed cures, push you to pay large amounts upfront, or offer medicines without a prescription.

    Keep a family health file

    • Save your nearest emergency department and a primary care option in your phone.
    • Keep a list of allergies, regular medicines and vaccination records.
    • Note your insurance policy number and the insurer’s helpline.
    • Add 937 to your contacts.

    When something goes wrong

    If you have a concern about care you received, you can raise it through the Ministry of Health’s official channels, including 937, which handles complaints and feedback.

    More resident guides are on the Living in Makkah homepage.

    Last checked: 15 October 2026.

    This guide is general information, not medical advice. In an emergency, call emergency services or go to the nearest emergency department.

    Sources